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Precision Garage Door of Central Arkansas
about Precision Garage Door
has received 5 reviews, averaging 1.00 Stars:
Although the video on their website states that their technicians carry several different springs on their trucks, they do not carry ANY extension springs on them. I explained when I scheduled the appointment that I had a broken extension spring. Now I’ve wasted a day off from work and will have to re-schedule. They can’t come back the same day and fix it. No thanks!! I called a competitor of theirs and they will fix the problem for $170 instead of the $370 quoted by Precision.
- Allen Price
North Little Rock, AR
I’m so disappointed. I called before my appointment told you the part we needed. You mentioned not to worry tech would have parts . No he didn’t paid him $65 for nothing.
- Holly Graves
Ms. Graves, I apologize that we were unable to satisfy your expectations regarding our service call to your home. I am refunding the amount charged on your Visa card this morning. Please be aware that if often takes a few days for a credit to show up on your credit card account. Sincerely Steve Coop Owner Precision Door Service of Central Arkansas
Hot Springs, AR
You have a third party answer service. They quoted a service charge of 55 and I was charge 65 and i was told the service was scheduled between 8:00 and 12:00. The service tech said his schedule show of 11:00 and 1;00. You have a problem you need to fix it.That is no way to run a business.
- Gary Martin
My two car garage door buckled in the middle due to age/stress. Called Precision Garage Door. They came out on Wednesday (May 30th). Technician Alex was absolutely great. Polite, courteous, competent. Liberated two cars from the garage. Went through the process of selecting a new garage door, Alex confirmed the desired door was on stock and available. I paid half of the $2,000+ purchase/installation price to reserve the door. Was told I would be called in the next day or two to confirm installation date and time. Phoned Precision Garage Door on Monday (June 4th) to see when they would schedule an appointment to install my door. Manager too busy to talk with me. Lady who answers the phone says the manager would call or email me with the appointment date later in the day. Phoned Precision Garage Door on Tuesday (June 5th). Explained the past six days of conversations and asked when Precision Garage Door would give me an installation date. While attending to my elderly father at his residence I received an email from Precision Garage Door stating my door was scheduled to be installed between 2 and 4 pm today. Left my dad to return home to let the technician into the house. Called Precision Garage Door after 5pm asking if the technician was still coming today. Lady explains the system sends me an installation email when the manager asked the technician to check on the status of the garage door the technician had already checked on and reserved six days ago. June 6: It’s been a full week, no installation date, and no contact from management. Superb technicians, totally jackleg management…
- Charlie Dixon
Little Rock, AR
Probably the worst service experience ever. Technician was a nice young man, but didn't have the skill or spare parts to repair my opener. Supervisor James reported that 2 hours labor would be required to change the trolley mechanism, and owner Steve said it was sending good money after bad to repair the unit. Recommended replacement with new. Harmon Overhead Door replaced the trolley mechanism the next day, serviced and lubed both doors, and charged $50 for the part, and took about 30 minutes labor. Not the 2 hours reported by James. Will call Harmon first next time.
- Larry Grace