Garage Door Repair in Little Rock

Jeff Franzetti

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I stupidly paid in advance for a replacement garage door motor, remotes, installation on July 10th. I have called and spoken to someone today (July 14) and also chatted on the website simply asking for an invoice/receipt detailing what the $1485 I spent is for (model # of motor, etc) and breakdown of expenses based on parts, labor, accessories. Both on the phone and in chat I was promised that the invoice/receipt is on its way. I have not received it. I dont have Precision door flagged as spam as I got the email asking me to take this stupid survey, but you cannot give me a receipt or detailed explanation of what I just paid $1500 for? Not happy, plus I have received no updates on the status of my replacement motor which was not in stock. Ready to cancel this entire transaction at this point. Someone who can actually help me and deliver me my invoice while I am still on the phone, please call me ASAP at 501-519-4221. Also I want to apply the $100 coupon on your website for garage door replacement to my bill. How do I get a credit?

Ashton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Rude, pushy, overpriced and never sent me an actual quote after claiming I needed a new door and motor for thousands of dollars. Felt very overwhelmed and pressured even after telling the guy I wasn’t paying that without seeing what exactly I was paying for.

Hershel & Rhonda Pledger

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The repair person spent more time attempting to up-sale me on other items that he suggested need repairing rather than focusing on the requested repair (replace door spring) therefore I declined the repair.

Gregg Bray

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am very disappointed with Precision Door Service. We had a representative (T. G.) come out for a service call. He was very nice, but it seemed like they were trying to up-sale instead of help us. We paid a $75 service call visit and T. G. was not able to fix our door. He said that we needed a whole new garage door. Our spring was broken, a track was bent and none of our panels were damaged. We were quoted $3K and that the parts would be ordered and in 2-4 weeks. We were charged $268 total for the visit instead of the $75 service call. The tech did not fix our door, but did get the door closed. We called another local company to give us a second estimate because we did not think we needed another door. The other company came out the day of call, replaced the broken spring and new cables and tapped out the bent rail. We had the door repaired and working smoothly at the time of the initial service call. They charged us $482.90 vs $3268 we would have paid with Precision. I don't think I've ever written a bad review, but this could have cost us thousands more than it should have. I also don't know why we were charged $268 for the service call when no work was done (except closing the garage door) when we were quoted $75.

Holly Speed

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Every single time they come to my house, they try to sell me a new motor. They tried again last Friday. I've bought 2 in the last 2 years. I had to have my husband handle it. That is irritating to me. The wrong 'motherboard" was ordered. That won't be in for another 3 days. So, I get to get on a ladder to open and close my large garage door. Not fun. :(

Todd H Norris

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

A+ for everything except COST. Price gouging at its worst. And for that alone I'm giving this company a one star, F-, I'll never say a good thing about it. My tech built his estimate by singling out and entering the priced items he's going to need into his ipad. I had a seven line invoice (which I had to call the company to receive) and the LOWEST line total was $128.10 ($49.88 per freeway bearing x3, an item I could find for $2.66 at a supply house). I asked my tech how a re-enforcement bracket could cost $149 and he said that I had to take into account that each item had to be installed, i.e. there's labor involved. So if they're figuring in labor in the cost of each part, why a $97 one hour labor charge? Bottom line: $1331 + tax for outrageously overpriced parts and less than an hour of work. Go somewhere else.

Ken DeGeer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

You can get talk with James who was not concerned about my experience with your company. He didn't much care. Tony stretched out some wires and got the door to operate. Then I had to ask him to secure them with a clamp, why he didn't do that in the first place is questionable. Scheduling was a nightmare. I can't recommend your company.

Wayne Hudgens

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I scheduled an appointment on line for 12-2, the technician calls at 10:22 am and says he will will be there in 10 minutes. I scheduled from 12-2 for a reason, so I had to drop what I was doing and rush home to meet him, which I didn't appreciate, that was my reason for scheduling from 12-2, after arriving and speaking to the tech, he stated he couldn't repair the broken spring due my doors were installed incorrectly, which have been working fine for the 15 years we have lived here, he stated that new doors would work so much better, we have had no issue we these doors until the spring broke. As a service tech myself, when I stared asking questions about the repairs, he was trying to give me some indirect answers, he also told me to change the broken spring, he would have disassemble the other door, when I ask why, he told me if he just removed the bar and pulleys it would put to much pressure on the track, which would have no more pressure on it after removal than it does before the removal. He thought by pricing the repair high enough that I would agree to the replacement. If I was not mechanical and a technician I would just went for the replacement on his recommendation. It's sad that he was only interested in selling me a new set of doors. Needless to say I paid him the service call and sent him on his way. I do not recommend this company to anyone

Kevin Brooks

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thomas did a great job. Searching for another company to do my total door replacement.

Laura Cantrell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Super unhappy with my experience. I had a broken spring that needed replaced. The person that responded to the call only tried to sell me a whole new garage door for the cost of over $3,000. I kept asking if I could just get the spring replaced in the meantime so I could use the door and he kept pushing the whole replacement telling me that one spring would cost $600. I paid the service call and sent him on his way. I was able to call another company that came out within the hour and placed both springs and both cables that were slightly frayed for $300. I didn’t like the pushy sales tactic at all.

Ronnie Johnson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The guy came out and didn’t do anything that was worth 77.07 for. We told him that everything worked until we change out the outside button control and he was wanting us to replace the whole unit. We only replaced it because the button was wore out.

Brent Corbitt

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Were informed today of a repair they recommended related to the install of our garage door that was done about 5 years ago. Precision has been out multiple times to service our garage door since the install and I had pointed out the item on a couple of occasions and was told it wasn’t a problem. Now it suddenly is to the tune of $600+. And I can promise nothing has changed related to said item in recent years. Either a case of very poor inspections in the past or a cash grab now. Either way we are done being long-time loyal customers of Precision and will be passing along our experience to our neighborhood Facebook page of 1,000 people.

K

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I write few reviews but this company was so dishonest that it is necessary to document it. I called them as my double garage door was malfunctioning. About 50% of the time, it would stop when closing, like something was triggering the laser beam sensor. This had been going on for a month. I figured the laser needed servicing, as it had been somewhat problematic for years. Ethan and his supervisor arrived in early October 2023. They checked the double garage door and declared the entire door (door, springs, and motor) needed replacing. The reasoning was very nebulous at best. They said the track was at a severe slant. The springs and rollers were worn out. And the motor, “well you can never tell with motors and it might as well be replaced as well.” They went on to say that we should replace the single garage door at the same time as it would not match. Both doors are 7 years old. The double door motor is 3 years old. The springs on the double door were replaced two years ago. The single garage door is only used every few weeks as we do not park a vehicle on that side. The estimate was a whopping $11,000 and they wanted to replace the perfectly functioning single door!!! I was not home when they told my wife all of this. She thought it was patently untrue and they were trying to take us, especially considering much of the equipment is only a few years old. I measured the angle of the track with a level which proved it was nearly perfect (picture attached). Given how fuzzy everything sounded, we decided to get a second opinion. We then called Coney garage door, who sold us the doors when we built the house. They said the laser sensor wire had indeed become partially disconnected, causing the door to malfunction. They said the rollers were worn, but not worn out and offered to replace all of them for $12 ($1/roller). They tightened the chain, replaced the rollers, and repaired the sensors. The total bill was $225. This company is terribly dishonest and will absolutely sell you things you do not need. They tried to defraud us out of $10,775. Call somebody else!

Rick Olson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

You have not finished the job. I am waiting for the window panel for my garage door. I have not heard from you since you put the garage door in.0

Allen Price

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Although the video on their website states that their technicians carry several different springs on their trucks, they do not carry ANY extension springs on them. I explained when I scheduled the appointment that I had a broken extension spring. Now I’ve wasted a day off from work and will have to re-schedule. They can’t come back the same day and fix it. No thanks!! I called a competitor of theirs and they will fix the problem for $170 instead of the $370 quoted by Precision.

Holly Graves

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I’m so disappointed. I called before my appointment told you the part we needed. You mentioned not to worry tech would have parts . No he didn’t paid him $65 for nothing.

Gary Martin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

You have a third party answer service. They quoted a service charge of 55 and I was charge 65 and i was told the service was scheduled between 8:00 and 12:00. The service tech said his schedule show of 11:00 and 1;00. You have a problem you need to fix it.That is no way to run a business.

Charlie Dixon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My two car garage door buckled in the middle due to age/stress. Called Precision Garage Door. They came out on Wednesday (May 30th). Technician Alex was absolutely great. Polite, courteous, competent. Liberated two cars from the garage. Went through the process of selecting a new garage door, Alex confirmed the desired door was on stock and available. I paid half of the $2,000+ purchase/installation price to reserve the door. Was told I would be called in the next day or two to confirm installation date and time. Phoned Precision Garage Door on Monday (June 4th) to see when they would schedule an appointment to install my door. Manager too busy to talk with me. Lady who answers the phone says the manager would call or email me with the appointment date later in the day. Phoned Precision Garage Door on Tuesday (June 5th). Explained the past six days of conversations and asked when Precision Garage Door would give me an installation date. While attending to my elderly father at his residence I received an email from Precision Garage Door stating my door was scheduled to be installed between 2 and 4 pm today. Left my dad to return home to let the technician into the house. Called Precision Garage Door after 5pm asking if the technician was still coming today. Lady explains the system sends me an installation email when the manager asked the technician to check on the status of the garage door the technician had already checked on and reserved six days ago. June 6: It’s been a full week, no installation date, and no contact from management. Superb technicians, totally jackleg management…

Larry Grace

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Probably the worst service experience ever. Technician was a nice young man, but didn't have the skill or spare parts to repair my opener. Supervisor James reported that 2 hours labor would be required to change the trolley mechanism, and owner Steve said it was sending good money after bad to repair the unit. Recommended replacement with new. Harmon Overhead Door replaced the trolley mechanism the next day, serviced and lubed both doors, and charged $50 for the part, and took about 30 minutes labor. Not the 2 hours reported by James. Will call Harmon first next time.