I write few reviews but this company was so dishonest that it is necessary to document it. I called them as my double garage door was malfunctioning. About 50% of the time, it would stop when closing, like something was triggering the laser beam sensor. This had been going on for a month. I figured the laser needed servicing, as it had been somewhat problematic for years.
Ethan and his supervisor arrived in early October 2023. They checked the double garage door and declared the entire door (door, springs, and motor) needed replacing. The reasoning was very nebulous at best. They said the track was at a severe slant. The springs and rollers were worn out. And the motor, “well you can never tell with motors and it might as well be replaced as well.” They went on to say that we should replace the single garage door at the same time as it would not match. Both doors are 7 years old. The double door motor is 3 years old. The springs on the double door were replaced two years ago. The single garage door is only used every few weeks as we do not park a vehicle on that side. The estimate was a whopping $11,000 and they wanted to replace the perfectly functioning single door!!!
I was not home when they told my wife all of this. She thought it was patently untrue and they were trying to take us, especially considering much of the equipment is only a few years old. I measured the angle of the track with a level which proved it was nearly perfect (picture attached). Given how fuzzy everything sounded, we decided to get a second opinion.
We then called Coney garage door, who sold us the doors when we built the house. They said the laser sensor wire had indeed become partially disconnected, causing the door to malfunction. They said the rollers were worn, but not worn out and offered to replace all of them for $12 ($1/roller). They tightened the chain, replaced the rollers, and repaired the sensors. The total bill was $225.
This company is terribly dishonest and will absolutely sell you things you do not need. They tried to defraud us out of $10,775. Call somebody else!