Stacy and Alex arrived on time, however the CSR I scheduled with had my service order screwed up, and they came prepared to install three new motors. I also had to give her my physical address just before she hung up, as she never asked me for it. And she had my email address wrong on my order. It was apparent she was in a hurry, and PLEASE STOP telling me with every response that it's "beautiful", "amazing", or
"perfect". Use a professional dialogue or go automated. Now, Alex and Stacy were VERY professional, personable, and informative. They corrected some minor issues, explained their recommendations, and left me with a sense of confidence in their work and expertise. For two younger service technicians, they did impress me, and that is rare. Thank you for the quick response and friendly service. I appreciate you!
Response from Jolene & Steve
Business Owner
Thank you for taking the time to comment and provide helpful information. We will work with our CSRs' communication and accuracy. Our technicians undergo extensive classroom and in-field training; its very rewarding to them to know their hard work does not go unappreciated.